Live + Gov


Citizens will report and share information about current traffic related events through their smartphone. By providing and receiving real-time information about current events and conditions in city traffic, citizens can optimize their mobility e.g. by avoiding crowded areas or sites of accidents. Moreover, it is also interesting to know where and when the citizens are traveling in order to optimize the schedules. The system can be connected to information about the real-time situation, like a journey planner, a real-time passenger information system or a weather information system.

The  use  case  is  planned  to  be  set  up  in  the  City  of  Helsinki. The data will be  collected  from  citizens’  reports  including  GPS  location  data  feedback. Authorities will be provided valuable information about issues on both  traffic  systems  and  public  transport. Areas with ongoing major problems and the reasons will be more easily detected. The authorities can also use this information for developing systems and operations to better serve citizens’ needs.

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A major challenge for success of the case is to activate citizens to report issues actively. This challenge of motivating the users will be addressed within the project. On  the  other  hand,  some  of  the  analysis  will  be  based  on information  that  can  be  gathered  automatically.

The system will be beneficial for both citizens and authorities in terms of more specific operations planning.  For the transport authority, this would bring valuable information about customers’ preferences and would help analyzing their needs. With  the  data  collected  over  a  long  period  of  time,  route-planning and re-scheduling will become easier for authorities. For  citizens,  the  system  would  help  them  to  optimize  their  time  spent  on  the  journey  by  informing  about issues near their position.


Scenario 1:

  • Passengers report issues over a period of time during their journeys on public transport lines
  • A report of passenger movements is created showing repeatedly occurring issues and the coordinates of passengers’ routes
  • A report shows large amounts of passengers going on certain route, stepping off at the same stop and continuing on foot towards an area off the route, that can’t be reached by switching a route
  • Administration detects a strong need to cover this area with a line and moves  the original route to go closer to this area, without affecting other parts of the route.
  • Following reports show massive improvement in line usage rate.
  • The change on route creates more need for better connections for other routes
  • Administration re-schedules timetables on routes going through the specific area
  • Waiting time for connections decrease significantly, leading to more satisfied customers and increase on passenger flows on these routes.



Scenario 2:


  • An accident happens in one of the major roads leading to the city center and the road is closed for an hour during morning rush hour, causing heavy congestion within more than 3 km radius of the accident.
  • One citizen reports the accident advising to avoid the area
  • A bus is stuck on the rush and passenger reports this to the system
  • A passenger who normally uses the bus that is delayed due to the accident receives reports from events 2 and 3, decides not to take the normal bus.
  • She then opens the route-planner connected to the system and decides to take a detour suggested as an alternative, even though reaching the line requires more walking to and from the stop and the route is not direct but it is still fast enough for her to make it to the train she should take and no taxi is required.

The journey takes 15 minutes longer than normal, but the passenger ends up making it to the connecting train and being at the destination 45 minutes earlier than another passenger who did not get the reports and took the normal route, missing the train.


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